Shipping Policy

This Shipping Policy serves as a standardized guideline for all order processing, shipment arrangement, delivery timeline, customs handling and logistics related services on our official website. Designed to maintain transparent and consistent service standards, this policy helps customers fully understand the complete shipping process and related service rules after placing orders. All shipping arrangements are implemented in strict accordance with unified platform specifications, ensuring stable, safe and standardized delivery services for every customer worldwide.

1. Order Processing & Shipment Arrangement

All orders placed on our official website will enter a standardized verification and processing procedure immediately after successful payment confirmation. Our operation team will complete order information checking, product sorting, quality inspection and sealed packaging in an orderly manner to ensure that all shipped products are intact, qualified and well-packaged. All in-stock items will be arranged for shipment within our standard processing cycle to guarantee efficient order turnover and timely delivery arrangement.

We adhere to rigorous packaging standards for all skincare products. Professional and shockproof packaging materials are adopted to avoid product extrusion, leakage, damage or contamination during long-distance international transportation. Every package will be inspected repeatedly before outbound delivery to ensure the safety and integrity of goods before shipment.

2. Delivery Timeframe

We maintain stable and mature international logistics channels to support delivery services to all regions around the world. After the order is successfully shipped out of the warehouse, the goods will go through standardized international transportation and customs clearance procedures. Under normal logistics conditions, all orders can be delivered and signed for within a stable conventional delivery cycle.

The overall delivery timeframe is affected by conventional international logistics factors including regional transportation distance, local customs clearance efficiency, and routine logistics scheduling. We will keep track of the logistics status of all orders in real time during the transportation process. In case of conventional logistics delays caused by objective factors, our team will actively follow up on the progress and update the latest logistics status to ensure customers can grasp the delivery dynamics in a timely manner.

3. Customs & Tariff Responsibility

We take full responsibility for all customs procedures and all related costs incurred during international transportation and customs clearance. All tariff fees, customs clearance service fees and other cross-border logistics auxiliary expenses arising from order delivery are fully undertaken by our platform. Customers do not need to pay any additional fees related to customs clearance and logistics processing during the entire order delivery process.

Our team will complete standard customs declaration work in accordance with international cross-border trade specifications and local customs requirements of the destination country, ensuring that all products pass through customs clearance smoothly and compliantly. We strictly standardize customs declaration information and product filing procedures to avoid customs detention, return or other abnormal situations caused by non-standard declaration, and fully guarantee the smooth progress of order delivery.

4. Logistics Tracking & After-sales Monitoring

All shipped orders are equipped with traceable logistics tracking information. After the order is dispatched, customers can check the real-time transportation status, transit node information and delivery progress through official logistics query channels. We support whole-process logistics monitoring for all orders to ensure every transportation link is transparent and traceable.

Our customer service team will continuously monitor the logistics status of all outbound orders. Once abnormal situations such as logistics stagnation, package loss, delivery deviation or transportation damage are found, we will immediately start the investigation and processing mechanism, actively coordinate with logistics providers to solve problems, and feed back the processing progress and results to customers in a timely manner.

5. Delivery Rules & Receiver Specifications

Customers need to fill in accurate and complete recipient information including recipient name, valid contact method and detailed delivery address when placing orders, so as to ensure smooth local distribution and successful signing of packages. Inaccurate or incomplete address information may lead to delivery delay, package return or delivery failure. For problems caused by incorrect customer information filling, our team will actively assist in coordination and remedy according to the actual situation.

During local final distribution, packages will be delivered in accordance with the local logistics distribution rules of the destination region. Customers need to keep their contact information unblocked during the delivery cycle to cooperate with local couriers to complete package receiving and signing work. If customers fail to receive the package due to personal reasons such as unanswered calls or unattended delivery addresses, we will assist in coordinating secondary delivery arrangements within the scope permitted by logistics rules.

6. Abnormal Logistics Handling

In view of abnormal logistics situations that may occur during international transportation, including package loss, serious transportation delay, product damage during transit, and customs detention, we have formulated a complete set of handling mechanisms. After customers feedback abnormal order situations through official contact channels, our team will verify the situation quickly and provide reasonable and effective solutions including supplementary delivery, order confirmation and after-sales processing according to the actual abnormal type and responsibility attribution.

All losses caused by logistics side problems or platform processing problems will be fully borne by us, ensuring that customers will not bear any unreasonable losses due to abnormal logistics problems. We always adhere to the principle of customer priority to properly handle all order logistics abnormal problems.

7. Consultation & Service Support

If you have any questions about shipment progress, delivery cycle, customs processing, logistics abnormal handling and other shipping related matters, you can initiate consultation through the Contact Us page on our official website at any time. Our professional customer service team can provide accurate policy interpretation, real-time progress inquiry and targeted problem solving services to ensure every customer can enjoy standardized and reassuring logistics service experience.

$5.19; ~~$17.30~~; $5.19
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