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Terms of Purchase
These Terms of Purchase govern all purchase transactions, order usage rights, service standards, and consumer obligations between our website and all customers who browse, purchase, and obtain products and services through our platform. All order behaviors generated on this website shall be deemed as full recognition and voluntary acceptance of the following purchase terms. We formulate standardized, open and fair transaction rules to ensure that every shopping process is standardized, transparent and protected, and to safeguard the legitimate rights and interests of both the platform and customers.
1. Order Placement & Transaction Confirmation
All customers who have reached the age of legal consumption can place orders independently through the official website. When customers complete product selection, information confirmation and payment settlement, the official order system will automatically generate valid order records, and the purchase contract relationship between the two parties will take effect officially. After the order is confirmed, the product price, order information and service terms of the current transaction shall prevail, and no arbitrary modification or cancellation shall be allowed without legitimate reasons.
Customers shall ensure that the personal information, receiving information and payment information filled in during the order placement process are true, accurate and complete. Any order abnormalities and delivery failures caused by false, wrong or missing information filled in by customers shall be borne by the customers themselves. We reserve the right to verify abnormal orders including repeated orders, high-risk orders and malicious orders to maintain a safe and standardized shopping environment.
2. Pricing & Settlement Currency Standard
All products displayed on the official website adopt a unified currency settlement standard. All product prices, discount settlement amounts, and final order payment amounts are uniformly denominated and settled in USD. The platform’s pricing is transparent and standardized, with no hidden fees, service fees or additional handling fees. The final payment amount paid by the customer is the only valid settlement standard for the current transaction.
All site-wide discount activities, limited-time preferential policies and product preferential pricing are automatically calculated by the system in real time based on the unified settlement standard. All promotional rules are publicly displayed on the official website. Once the order is generated, the discount benefit of the current order cannot be superimposed, transferred or cashed in any form.
3. Order Processing & Delivery Standard
After the customer’s order payment is successfully confirmed, we will complete order review, product sorting, quality inspection and packaging processing in accordance with unified operating standards. All in-stock products will be arranged for shipment within the standard order processing cycle, ensuring efficient order processing and outbound delivery.
After the order is shipped, it will be delivered through stable international logistics channels. Under normal logistics and customs clearance conditions, customers can receive the purchased products within the standard delivery cycle. The delivery cycle is a conventional time range based on international logistics operation experience, which is for customer reference only. Slight fluctuations in the delivery cycle caused by objective factors such as customs clearance efficiency and regional logistics scheduling do not belong to platform service abnormalities.
4. Global Shipping Service Rules
We provide global free shipping services for all products on the official website. All customer orders can enjoy free shipping benefits without any minimum consumption threshold. No additional freight charges will be charged in any order scenario.
During the cross-border transportation and customs clearance process of all orders, all tariffs, customs clearance fees and other additional expenses incurred by the goods in the transit link shall be fully borne by the platform. Customers do not need to pay any extra fees other than the product price, realizing zero additional cost for global shopping.
5. Return Service Terms
We provide customers with a long-term and humanized return guarantee service. Customers can apply for product returns for any reason within the effective return cycle after receiving the goods, so that customers have sufficient time to experience and evaluate the products, effectively protecting consumers’ shopping rights and interests.
All return applications need to comply with unified return specifications. The returned products shall be kept intact, unused, unopened, with complete original packaging and no man-made damage, so as to meet the conditions for secondary sales. For products with quality problems, we will reasonably adjust the return review standard according to the actual product situation to ensure fair and reasonable service processing.
Customers need to initiate return applications through the official contact channel. All return processing will be carried out in accordance with standardized procedures, and we will provide customers with clear process guidance and progress feedback throughout the whole process.
6. Refund Processing Standard
After we receive and verify the returned products and confirm that they meet the official return conditions, we will immediately start the internal refund audit and settlement process. All eligible refund applications will be completed within the standard refund processing cycle, and the funds will be fully returned to the customer’s original payment account.
The refund amount is calculated based on the actual payment amount of the customer’s order. There is no arbitrary deduction of handling fees, service fees and other invisible fees. The whole refund process is transparent and standardized, and we will strictly abide by the refund time commitment to ensure that customers receive the refund in a timely manner.
7. Order Modification & Cancellation Rules
Before the order is shipped, customers can apply for order information modification or order cancellation through official contact channels. We will adjust the order content or cancel the order according to the customer’s demand on the premise of not affecting normal warehouse processing.
After the order is packaged and shipped successfully, the order information cannot be modified or cancelled. If customers need to return the goods after the order is delivered, they can only follow the official return and refund process. We do not support unconditional cancellation of shipped orders to avoid affecting the normal operation of the platform’s logistics system.
8. Product Use & Customer Obligations
All products purchased through our official website are limited to daily personal use and are not allowed to be used for commercial resale, illegal trading and other non-personal behaviors. Customers shall use the purchased products in accordance with product instructions and daily safe use specifications. Any personal skin discomfort or use problems caused by improper use shall be borne by the customer.
Customers shall abide by the platform’s transaction rules and public order and good customs, and shall not use the platform’s shopping service to carry out malicious orders, malicious returns, fraud and other improper behaviors. Once abnormal transaction behaviors are found, the platform has the right to reject after-sales applications and limit subsequent shopping qualifications.
9. Service Consultation & Problem Handling
If customers have any questions about order transactions, pricing standards, shipping rules, return and refund terms, they can initiate consultation and feedback through the Contact Us page of the official website at any time. Our professional customer service team will respond to customer demands in a timely manner, answer relevant questions, and properly handle all order transaction problems to ensure a safe, smooth and reassuring shopping experience for every customer.
10. Update of Purchase Terms
We reserve the right to optimize and adjust the content of these purchase terms according to platform operation upgrades and service iteration. The updated terms will be published on the official website in a timely manner, and the latest published content shall prevail. Continued use of the website and continued purchase of products by customers will be deemed as recognition and acceptance of the updated purchase terms.
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